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3 Keys to Leadership Success

Leadership Success

I’ve learned over the years that my most effective executive coaching leadership clients know the “why” of what they are passionate in achieving. They get excited in my office telling me inspiring stories of their hopes and struggles. They are optimistic and forward thinking.

One of my law firm Managing Partner clients confided in me this week that he was struggling to convince several of the partners on a new strategy for the firm. He logically countered every differing point of view, and yet hours later no one had changed their mind. It was as if the big egos in the room were locked in a battle of who was right and blaming the others for perceived failures.

I asked him “Can you give me a time when you did influence them?” “How did you do it?” He responded “When I allowed myself to get visibly emotional”. Not his strong suit. I suggested that he give it a try again and see what happens.

At our next meeting, he reported that it interrupted the pattern of a battle of wits and got everyone’s attention. The partners thought that if he was so passionate about his belief in the new strategy that they shifted into listening mode rather than presenting endless logical arguments that created gridlock.

Emotionally intelligent leaders know that creating a workplace culture and climate where emotions are appropriately expressed increases engagement and moves things forward.  In order for people to be fully engaged, they need to feel they are following leaders who inspire them emotionally.

3 Leadership Success Keys

Numerous studies indicate that sustainable business success depends on three key leadership a

1. The greater good. Leaders must influence others to join a cause greater than making a profit or creating good products or services. They give employees reasons to believe in the company and its leadership ideals. They establish themselves as credible, trustworthy and unselfish—role models who are looking out for the group and individual performers. They ask others to join “us,” without sacrificing their “me.”
2. Clear vision. Continual change may be traumatic for employees, so leaders must paint a convincing picture of the future that motivates and prepares people for what’s coming.
3. Cohesive culture. Employees expect their leaders to read a situation in emotional terms and proactively foster a climate of participation and collaboration. Leaders also devote time and energy to grooming talent, as well as recognizing and rewarding good work.

Each of these leadership roles requires emotional awareness and, most importantly, the ability to express appropriate feelings effectively. Having clear ideals and beliefs serves no good if leaders cannot connect on an emotional level with those they lead.

In turn, leaders must learn how to express their own emotions.Years of education and training, with an emphasis on cognitive skills, may mean they’re far from adroit at managing their own feelings.

Because most emotions are perceived nonverbally, there may be a disconnect between what leaders say and what they actually communicate. Emotional astuteness requires an awareness of what one feels, verbalizes and conveys through nonverbal communication. Conversely, leaders must learn to read others’ emotions—individually and in groups—to ask the right questions and build trust.

Are you working in a professional services firm or other organization where executive coaches provide leadership development for enlightened leaders? Does your organization provide executive coaching to help leaders develop an emotionally intelligent business environment?  Enlightened leaders tap into their emotional intelligence and social intelligence skills to fully engage employees.

One of the most powerful questions you can ask yourself is “How can I improve my ability to express appropriate feelings effectively?” Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who are curious about creating sustainable businesses.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a happy and prosperous business where everyone is motivated and fully engaged.You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.
For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

Categories: 

Emotions - The Secret Sauce of Leadership

Emotionally Intelligent Leadership

I’m often surprised when I walk into a client’s organization by the eerie silence. Employees are busy working on their computers, but there is very little interaction.

One of my lawyer executive coaching clients confided in me this week, that when she brings her little girl to the office hardly anybody even says hello to her child. The law firm mission statement touts the value of work-life balance if there is such a thing, but it’s not practiced. My high performing client is beginning to think that the grass may be greener with the law firm down the street.

Emotionally intelligent leaders know that creating a workplace culture and climate where emotions are appropriately expressed increases productivity. In order for employees to be fully engaged, they need to feel they can bring all of themselves to work.

Emotions are critical to business success because they drive behaviors. Companies that achieve an emotional buy-in from consumers and employees will have a competitive advantage in a world of increasing commoditization.

Business has a long tradition of ignoring emotions in favor of rationality. Feelings are disregarded as messy, dangerous, inferior and even irrelevant to day-to-day operations. In marketing and in managing, the emphasis has been on appealing to the rationality of people.

But a growing body of scientific evidence reveals that subconscious feelings drive decisions, up to 95% of which are made through the brain’s emotion centers and only then filtered into its cognitive parts. Psychologists, neuroscientists and behavioral economists now agree that leaders who fail to understand how emotions drive actions will ultimately fail.

Emotionally astute leaders leverage feelings to gain employee commitment, engagement and performance, according to Dan Hill, CEO of Sensory Logic and author of Emotionomics: Leveraging Emotions for Business Success (Kogan Page, 2008). Similarly, experts featured in a Time magazine cover story (January 17, 2005) confirmed the link between satisfaction and productivity, citing a 10 percent improvement in job performance among fulfilled employees.

A company’s emotional climate may account for up to 30 percent of job performance, according to case studies that Daniel Goleman, Richard Boyatzis and Annie McKee reviewed for their book, Primal Leadership (2002). CEOs, they note, are responsible for creating more than 50 percent of this climate.

Are you working in a professional services firm or other organization where executive coaches provide leadership development for high potential leaders? Does your organization provide executive coaching to help leaders develop an emotionally intelligent business environment?  Enlightened leaders tap into their emotional intelligence and social intelligence skills to fully engage employees.

One of the most powerful questions you can ask yourself is “How can I improve our company’s emotional climate?” Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who are curious about creating sustainable businesses.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a happy and prosperous business where everyone is motivated and fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.
For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

Categories: 

Essential Traits of a Trusted Advisor

Trusted Advisor

Enlightened businesses today hire leadership consultants and executive coaches to help with their leadership development programs. However, increasingly a number of my clients now prefer me to help them in the role of trusted advisor rather than expert consultant.

This special partnership based on mutual respect and collaboration produces sustained results. The role of trusted advisor is collaborative, transparent and fiercely client-centered.

David Maister, Charles Green and Robert Galford authors of The Trusted Advisor (2000) listed traits that trusted advisors have in common. Trusted advisors:

    * Seem to understand us, effortlessly, and like us
    * Are consistent (we can depend on them)
    * Always help us see things from fresh perspectives
    * Don't try to force things on us
    * Help us think things through (it's our decision)
    * Don't substitute their judgment for ours
    * Don't panic or get overemotional (they stay calm)
    * Help us think and separate our logic from our emotion
    * Criticize and correct us gently, lovingly
    * Don't pull their punches (we can rely on them to tell us the truth)
    * Are in it for the long haul (the relationship is more important than the current issue)
    * Give us reasoning (to help us think), not just their conclusions
    *  Give us options, increase our understanding of those options, give us their recommendation, and let us choose
    * Challenge our assumptions (help us uncover the false assumptions we've been working under)
    * Make us feel comfortable and casual personally (but they take the issues seriously)
    * Act like a real person, not someone in a role
    * Are reliably on our side and always seem to have our interests at heart
    * Remember everything we ever said (without notes)
    * Are always honorable (they don't gossip about others, and we trust their values)
    * Help us put our issues in context, often through the use of metaphors, stories, and anecdotes (few problems  are completely unique)
    * Have a sense of humor to diffuse (our) tension in tough situations
    * Are smart (sometimes in ways we're not)

Maister, Green and Galford suggest we ask ourselves "Which of these traits do my clients think I possess?"  (Not what you think you possess, but what they think you possess!)" These authors believe the ability to earn trust is a learnable skill, and promise The Trusted Advisor (2000) will provide clear direction and a path based on integrity.

Over a twenty-five year coaching and consulting career, I have found the trusted advisor role based on mutual respect and trust to be incredibly energizing. My clients don’t treat me as a vendor or dispassionate expert, but as someone who cares about their success at the deepest level of engagement.

The leaders I work with truly are often lonely at the top. Their ability to be open and transparent with me sharing their hopes and fears often leads to more comfort creating an organizational culture based on similar values.

I love that we can often discuss trends in other industries, politics, religion, art, music and other topics that inform the leaders’ personal and professional growth.  Leaders appreciate working with a thought partner to develop good judgment, and gain clarity in their decision-making. Establishing unwavering trust is critical to this somewhat sacred relationship.

Are you working in a professional services firm or other organization where executive coaches provide leadership development for senior leaders? Does your organization provide executive coaching to help leaders develop a more sustainable business? Trusted Advisors help enlightened leaders tap into their emotional intelligence and social intelligence skills to fully engage employees.

One of the most powerful questions you can ask yourself is “How can I benefit from working with a trusted advisor?” Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who are curious about creating sustainable businesses.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a happy and prosperous business where everyone is fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

 

Categories: 

The Trusted Advisor Relationship – Developing Empathy

The Trusted Advisor

Enlightened businesses today hire leadership consultants and executive coaches to help with their leadership development programs. However, increasingly a number of my clients now prefer me to help them in the role of trusted advisor rather than expert consultant.

This special partnership based on mutual respect and collaboration helps clients achieve desired results. The role of trusted advisor is open, transparent and fiercely client-centered.

Empathy Skills

Empathy skills are those that involve paying attention to other people - for example, listening, attending to the needs and wants of others, and building relationships. Empathy represents the foundation skill for all the social competencies important for work:
1. Understanding others: sensing others’ feelings and perspectives, and taking an active interest in their concerns.
2. Developing others: sensing others’ development needs and bolstering their abilities.

At the outset empathy involves real curiosity and a desire to know or understand. There is a genuine interest in what the person is saying and feeling. You cannot have empathy without asking questions. Some typical ones are:

1. “Can you say more about that?”
2. “Really? That’s interesting. Can you be more specific?”
3. “I wasn’t aware of that. Tell me more.”
4. “I’m curious about that…let’s discuss this in more depth.”
5. “Let me see if I understand you correctly…here is what I hear you say…”

Leaders who are high in empathy skills are able to pick up emotional cues. They can appreciate not only what a person is saying, but also why they are saying it. At the highest levels, they also understand where a person’s feelings might come from.

Those that do not have empathy have a tendency to misread the other person. They do not ask questions to clarify. They do not pay attention to non-verbal cues. Those people who are analytical by nature will listen to the words, facts and figures and completely miss the real message of what is being said.

Ten Ways to Develop Empathy

1. Keep a note of situations in which you felt you were able to demonstrate empathy and a note when you felt you did not. Make a note of missed opportunities to respond with empathy.
2. Become aware of incidents where there may be some underlying concerns that are not explicitly expressed by others.
3. Make a note of possible emotions or feelings that the other person may be experiencing. Keep an open mind and never assume, merely explore the possibilities.
4. Develop a list of questions to ask at your next encounter with that person. Try to make the questions open-ended, that is, questions that can’t be answered by yes or no.
5. Practice listening without interrupting. Wait until the other person is complete with their point of view before offering yours.
6. Avoid being defensive in order to create an open dialogue where possibilities can be explored freely.
7. Allow creative time for people to express opinions and ideas without judgment.
8. Practice active listening: always check out the meaning of what was said with the person speaking. Paraphrasing what was said helps to clear up misconceptions and to deepen understanding.
9. Always bring focus back into the conversation. Remember that optimal effectiveness is achieved by a combination of focus and empathy.
10. Work on achieving an effective balance of focus, goal orientation and empathic listening.

Emory University distinguished Professor Dr. Jagdish Sheth offers the following additional suggestions. Put yourself in unfamiliar physical or intellectual situations where you have neither mastery nor control. Travel to get new perspectives on how people live and their sufferings. Learn to distinguish between observations and judgments. Learn from failures and setbacks. Recognize and monitor your own personal filters. Don’t stereotype. Ask guiding questions that help clients find their own answers.

How Empathetic Are You?

•  You know what issues and concerns keep your clients awake at night.
•  You do twice as much listening as talking.
•  You and your clients enjoy spending time with each other, and they routinely confide in you.

Over a twenty-five year coaching and consulting career, I have found the trusted advisor role based on mutual respect and trust to be incredibly energizing. My clients don’t treat me as a vendor or dispassionate expert, but as someone who cares about their success at the deepest level of engagement.

The leaders I work with truly are often lonely at the top. Their ability to be open and transparent with me sharing their hopes and fears often leads to more comfort creating an organizational culture based on similar values.

We can discuss trends in other industries, politics, religion, art, music and other topics that inform the leaders’ personal and professional growth.  Leaders appreciate working with a thought partner to develop good judgment, and gain clarity in their decision-making. Establishing unwavering trust is critical to this somewhat sacred relationship.

Are you working in a professional services firm or other organization where executive coaches provide leadership development for senior leaders? Does your organization provide executive coaching to help leaders develop a more sustainable business? Trusted Advisors help enlightened leaders tap into their emotional intelligence and social intelligence skills to fully engage employees.

One of the most powerful questions you can ask yourself is “How empathetic am I?” Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who are curious about creating sustainable businesses.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a happy and prosperous business where everyone is fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

Categories: 

Becoming a Trusted Advisor - How to Build Trust

Trusted Advisor

Enlightened leaders today hire leadership consultants and executive coaches to help with their leadership development. However, increasingly a number of my clients now prefer me to help them in the role of trusted advisor rather than expert consultant.

This special partnership based on mutual respect and collaboration produces more sustainable results. The role of trusted advisor is open, transparent and fiercely client-centered. Emory University distinguished Professor Dr. Jagdish Sheth offers the flowing wise insights.

Building Trust

Client’s trust in you extends beyond their belief that you will do good work. It is a deeper, broader trust based on both professional competence and personal integrity.

There is a quality of openness and warmth in your client relationships. Both you and your clients feel to bring up touchy or awkward subjects with each other. If on the rare occasion you slip up and miss a commitment, your clients are forgiving.

Nurturing trust on a daily basis puts a daily deposit in the emotional bank account; by taking actions that reinforce trust. Practice not perfection creates success.

Knowing what you stand for is critical to building trusting relationships. Integrity is a wholeness bounded by a set of beliefs and values. What are your principles? What guides your professional and personal life?

Culture Change

Developing a trusted advisor relationship with clients often translates into their creating a parallel culture and climate change in their organizations.

When people experience distrust, they describe their working environment as:
•  Threatening
•  Divisive
•  Unproductive
•  Tense
In contrast, when working in a trusting environment, people report the experience as:
•  Fun
•  Supportive
•  Motivating
•  Creative
•  Comfortable
•  Productive

Companies that foster a culture of transparency and trust clearly have a competitive advantage for sustainable success. Working with a trusted advisor and learning to trust can help you create a more sustainable company culture.

Over a twenty-five year coaching and consulting career, I have found the trusted advisor role based on mutual respect and trust to be incredibly energizing. My clients don’t treat me as a vendor or dispassionate expert, but as someone who cares about their success at the deepest level of engagement.

The leaders I work with often express being lonely at the top. Their ability to be open and transparent with me sharing their hopes and fears often leads to more comfort creating an organizational culture based on similar values.

We value that we can often discuss trends in other industries, politics, religion, art, music and other topics that inform the leaders’ personal and professional growth. Leaders appreciate working with a thought partner to develop good judgment, and gain clarity in their decision-making. Establishing unwavering trust is critical to this somewhat sacred relationship.

Are you working in a professional services firm or other organization where executive coaches provide leadership development for senior leaders? Does your organization provide executive coaching to help leaders develop a more sustainable business? Trusted Advisors help enlightened leaders tap into their emotional intelligence and social intelligence skills to fully engage employees.

One of the most powerful questions you can ask yourself is “Would I benefit from the special relationship of working with a trusted advisor?” Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who are curious about creating sustainable businesses.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a happy and prosperous business where everyone is fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

Categories: 

Five Habits of a Trusted Advisor – The Clients’ Perspective

Enlightened businesses today hire leadership consultants and executive coaches to help with their leadership development programs. However, increasingly a number of my clients now prefer me to help them in the role of trusted advisor rather than expert consultant.

This special partnership based on mutual respect and collaboration produces significant results.The role of trusted advisor is open, transparent and fiercely client-centered. Emory University distinguished Professor Dr. Jagdish Sheth offers the following powerful perspectives from clients.

Clients’ Perspective

1. The really good professionals ask great questions. Often, they enable solutions rather than supply them.
2. The best business advisors have a good understanding of my industry, but also breadth. Some of the best insights I have gotten have come from professionals who bring analogies from other fields.
3. Good professionals are great listeners.They hear what you mean, not necessarily what you say.
4. It is very tough finding ‘honest brokers’ who are unbiased and not pushing their own agenda with you. Everyone walks in here wanting something.
5. Our consultants always end the session with a half-hour presentation on ‘next steps’, the execution of which cannot, of course, be accomplished without the consultants. What I really value instead are working sessions, which advance our thinking.

Over a twenty plus year coaching and consulting career, I have found the trusted advisor role based on mutual respect and trust to be incredibly energizing. My clients don’t treat me as a vendor or dispassionate expert, but as someone who cares about their success at the deepest level of engagement.

The leaders I work with truly are often lonely at the top.Their ability to be open and transparent with me sharing their hopes and fears often leads to more comfort creating an organizational culture based on similar values.

I love that we can often discuss trends in other industries, politics, religion, art, music and other topics that inform the leaders’ personal and professional growth. Leaders appreciate working with a thought partner to develop good judgment, and gain clarity in their decision-making. Establishing unwavering trust is critical to this somewhat sacred relationship.

Are you working in a professional services firm or other organization where executive coaches provide leadership development for senior leaders? Does your organization provide executive coaching to help leaders develop a more sustainable business? Trusted Advisors help enlightened leaders tap into their emotional intelligence and social intelligence skills to fully engage employees.

One of the most powerful questions you can ask yourself is “How might I benefit from working with a trusted advisor?” Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who are curious about creating sustainable businesses.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a happy and prosperous business where everyone is fully engaged.You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders. Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica.

The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman
 

Categories: 

How to Be a Trusted Advisor - Trusted Advisor vs. Expert Consultant

Trusted Advisor

A number of businesses today hire consultants and executive coaches to help with their leadership development programs. I’ve found that a number of my clients now prefer me to help them in the role of trusted advisor rather than expert consultant.

The partnership based on mutual respect and collaboration produces better results. However, the role of trusted advisor is sometimes misunderstood. Emory University distinguished Professor Dr. Jagdish Sheth offers these distinctions:

•  Expert Consultants provide knowledge; Trusted Advisors provide depth and breadth of knowledge
•  Expert Consultants tell; Trusted Advisors listen
•  Expert Consultants provide good answers; Trusted Advisors ask great questions
•  Expert Consultants control; Trusted Advisors collaborate
•  Expert Consultants provide expertise; Trusted Advisors provide insight
•  Expert Consultants analyze; Trusted Advisors synthesize

Over a twenty five year coaching and consulting career, I have found the trusted advisor role based on mutual respect and trust to be very special. The leaders I work with truly are often lonely at the top. Their ability to be open and transparent with me sharing their hopes and fears often leads to more comfort creating an organizational culture based on similar values.

I love that we can often discuss trends in other industries, politics, religion, art, music and other topics that inform the leaders’ personal and professional growth. Leaders appreciate working with a thought partner to develop good judgment, and gain clarity in their decision-making. Establishing trust is critical to this somewhat sacred relationship.

Are you working in a professional services firm or other organization where executive coaches provide leadership development for senior leaders? Does your organization provide executive coaching to help leaders develop a more sustainable business? Trusted Advisors help enlightened leaders tap into their emotional intelligence and social intelligence skills to fully engage employees.

One of the most powerful questions you can ask yourself is “Would I benefit from working with a trusted advisor?” Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who are curious about creating sustainable businesses.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a happy and prosperous business where everyone is fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist, executive coach and trusted advisor to senior leadership teams. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

Categories: 

Inspired Leadership - The Brain Science of Inspiration

Inspired Leadership

I was highly motivated by attending an online Enlightened Business Summit moderated by Chip Conley Founder & Executive Chairman, Joie de Vivre Hospitality - California's largest boutique hotel group. I’ve been sharing a great deal of what I learned with all of my consulting and coaching clients.

Chip is the author of PEAK: How Great Companies Get Their Mojo from Maslow. Conley inspired TED attendees this year with his revolutionary approach to sustainable business.

Forty top business leaders, thought leaders and authors offered their unique insights into creating enlightened and successful businesses. They inspired participants to make our life, business, and our world better through innovative ideas from the frontiers of conscious capitalism.

What is the secret to creating sustainable businesses that marry passion, purpose and profits? Inspirational leaders engage others by tapping into neuroscience research and starting with why we do things.

The Brain Science of Inspiration

Leaders who want to succeed should clearly communicate what they believe and why they’re so passionate about their cause, according to business consultant Simon Sinek, author of Start with Why: How Great Leaders Inspire Everyone to Take Action (Portfolio, 2010).

Most people know what they do and how they do it, Sinek says, but few communicate why they do what they do.
“People don’t buy what you do; they buy into why you do it,” he writes.

Those who start with why engage others’ brains long before explaining how they intend to get things done and addressing what they need to accomplish.

Martin Luther King Jr. engaged the world’s hearts and minds when he started his speech with those four famous words: “I have a dream.” He stressed that people of all races needed to bond for a better future. He didn’t say, “I have a plan,” or explain how he intended to change laws and practices.

Starting communications with “why” works because it’s based in biology. While messages are simultaneously processed by all parts of the brain, the area most responsible for decision-making registers subconscious thoughts, lacks language, uses gut intuition, and is heavily influenced by feelings and drives for survival.

This part of the brain wants to know: What’s in it for me? Is this pleasure or pain? A threat or something that will make my life easier? Can I trust the messenger? Does he/she have my best interests at heart?

When you share your greater cause and higher purpose, listeners filter the message and decide to trust you (or not). When listeners’ values and purpose resonate with your own, they are primed to become followers who will favorably perceive subsequent messages.

You cannot gain a foothold in someone’s brain by leading with what you want them to do. You must first communicate why it’s important.

The Shift from Why to How and What

Leaders who start with a strong why will ultimately focus on the how and what of their businesses: metrics of success, shareholder interests and short-term results.

Their why can become fuzzy once they attain a certain degree of success and become entrenched in the battle to achieve better results.

Strive to be one of those leaders who never lose sight of why they do what they do and why people should care. Only then will you inspire your people to attain sustainable success.

Are you working in a professional services firm or other organization where executive coaches provide leadership development for leaders who are motivated by a higher purpose? Does your organization provide executive coaching to help leaders develop a more sustainable business? Enlightened leaders use their emotional intelligence and social intelligence skills to communicate a shared dream with employees.

One of the most powerful questions you can ask yourself is “Am I an inspiring leader who shifts from how and what  to why?” Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who are curious about creating sustainable businesses.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a happy and prosperous business where everyone is fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
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How Inspiring Leaders Create Dream Jobs

Enlightened Business

I was so uplifted by attending an online Enlightened Business Summit moderated by Chip Conley Founder & Executive Chairman, Joie de Vivre Hospitality - California's largest boutique hotel group. I’ve been sharing a great deal of what I learned with all of my coaching clients and workshop attendees.

Chip is the author of PEAK: How Great Companies Get Their Mojo from Maslow. Conley inspired TED attendees this year with his revolutionary approach to sustainable business.

Forty top business leaders and thought leaders offered their wise advice for creating enlightened and successful businesses. They inspired participants to make our life, business, and our world better through innovative ideas from the frontiers of conscious capitalism.

What is the secret to creating sustainable businesses that marry passion, purpose and profits? Create dream jobs by clearly communicating what you believe and why.

Creating Dream Jobs

Studies have shown that more than 80 percent of U.S. employees don’t believe they’re working in their dream jobs. What if leaders could change this? What if they began to inspire their people with why they do what they do, instead of the what and the how of company policies and procedures? What if 80 percent of your workforce actually thought they had landed their dream jobs?

People who love going to work are more creative and productive. They go home feeling satisfied and have happier families. They treat their colleagues and customers better. Inspired people are the glue that holds strong companies together, while also increasing bottom lines.

Inspired employees care because you care. You may know why you fought long and hard to ascend to a leadership position, but you cannot inspire others until they buy into the “why” and become self-motivated.

You know you’ve succeeded when employees’ beliefs resonate with your own, when they demonstrate their loyalty and when they’re willing to turn down better offers or other options.

Are you working in a professional services firm or other organization where executive coaches provide leadership development for leaders who create dream jobs? Does your organization provide executive coaching to help leaders develop a more sustainable business? Enlightened leaders use their emotional intelligence and social intelligence skills to create dream jobs where people love to work.

One of the most powerful questions you can ask yourself is “Am I an inspiring leader who creates dream jobs?” Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who are curious about creating sustainable businesses.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create a happy and prosperous business where everyone is fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  

Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman

http://www.linkedin.com/in/maynardbrusman

http://www.youtube.com/user/maynardbrusman

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How to Be an Inspirational Leader

Enlightened Business

I recently attended an incredible online Enlightened Business Summit brilliantly hosted by Chip Conley Founder & Executive Chairman, Joie de Vivre Hospitality - California's largest boutique hotel group.

Chip is the author of PEAK: How Great Companies Get Their Mojo from Maslow. Conley wowed TED attendees this year with his revolutionary approach to sustainable business.

40 top business leaders and author thought leaders offered their best advice for creating enlightened and successful businesses. They inspired participants to make our life, business, and our world better through the best ideas from the frontiers of conscious capitalism!  Simon Sinek, an inspirational consultant from Columbia University who wrote Start with Why was one of the exceptional guest speakers.

What are the secrets to creating successful businesses that marry passion and profits? Many of the speakers at the conference pointed to inspirational leadership.

Inspirational Leadership

What can we learn about inspirational leadership from successful start-up companies? Conversely, what can failed corporations teach us?

Think about the inspirational leaders of Apple, Amazon and Southwest Airlines. You can probably name them: Steve Jobs and Steve Wozniak, Jeff Bezos, and Herb Kelleher.

Next, try to name the leaders of General Motors, TiVo and AOL during the same period. Some were good, but very few left a leadership legacy that was strong enough to ensure future success.

Hundreds of newly published business books attempt to define the qualities of great business leaders, while claiming that leadership can be learned. But can it? Why do CEOs at top-notch companies fail to provide truly inspirational leadership?

Apparently, leadership is not easily learned or practiced, even though myriad resources—from leadership development programs to executive coaches—exist.

The situation is truly puzzling: We know competition is fierce, and most candidates for senior leadership positions are highly qualified, experienced and deeply engaged in their work. Lousy bosses are commonly weeded out in the long run, and competent bosses are usually promoted. Why, then, do so many good managers lack the requisite leadership skills?

You can listen to the recordings of the Enlightened Business Summit to gain more insights int how to become a more inspiring leader by visiting http://enlightenedbusinesssummit.com/calendar/view

Are you working in a professional services firm or other organization where executive coaches provide leadership development to help develop enlightened leaders? Does your organization provide executive coaching to help leaders develop a more sustainable business? Enlightened leaders use their emotional intelligence and social intelligence skills to create purpose-driven workplace cultures.

One of the most powerful questions you can ask yourself is “Am I an inspirational leader?” Emotionally intelligent and socially intelligent organizations provide executive coaching for collaborative leaders who are curious about creating best places to work.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help you create an enlightened workplace where leaders at all levels create a happy and prosperous business enterprise where everyone is fully engaged. You can become a leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

About Dr. Maynard Brusman

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies and law firms assess, select, coach, and retain emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.
Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com  
Connect with me on these Social Media sites.
http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman

 

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