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Emotional Expressiveness for Leaders

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“Great leaders move us. They ignite our passion and inspire the best in us. When we try to explain why they are so effective, we speak of strategy, vision or powerful ideas. But the reality is much more primal. Great leadership works through the emotions.” ~ Daniel Goleman, Richard Boyatzis and Annie McKee, Primal Leadership (Harvard Business Review Press, 2013)

How well do the leaders in your organization express their emotions? What about you? Do you appropriately articulate your feelings? Do you use emotional expressiveness to persuade and inspire others?

Leaders are responsible for their organizations’ energy levels. While research has demonstrated a strong link among excitement, commitment and business results, many leaders stumble at emotional expressiveness. They hesitate to express both positive and negative emotions in an effort to maintain credibility, authority and gravitas. Consequently, they’re losing one of the best tools for achieving impact.

Emotional Intelligence

“The role of emotional maturity in leadership is crucial.” ~ Kathy Lubar and Belle Linda Halpern, Leadership Presence: Dramatic Techniques to Reach Out, Motivate and Inspire (Penguin Group, USA, 2004)

MBA programs don’t teach emotional expressiveness, although professors often address emotional intelligence as an important leadership quality.

Emotional intelligence is the ability to understand and manage your — and others’ — moods and emotions, and it’s a critical component of effective leadership. Leaders at all organizational levels must master:

1.    Appraisal and expression of emotions

2.    Use of emotion to enhance cognitive processes and decision-making

3.    The psychology of emotions

4.    Appropriate management of emotions

Every message has an emotional component, so leaders must learn to articulate and express their feelings. Mastering this objective inspires your team in five essential domains:

1.    Developing collective goals

2.    Instilling an appreciation of work’s importance

3.    Generating and maintaining enthusiasm, confidence, optimism, cooperation and trust

4.    Encouraging flexibility in decision-making and change management

5.    Establishing and maintaining a meaningful organizational identity

Leaders create authentic relationships by expressing interest in their people and showing empathy. They must also learn to express their emotions publicly.

Myths about Emotions

“Emotional leadership is the spark that ignites a company’s performance, creating a bonfire of success or a landscape of ashes.” ~ Daniel Goleman, Harvard Business Review, December 2001

When leaders communicate, they often focus on message clarity and overlook its important emotional component. To generate excitement, they need to master their emotional expressiveness.

But most leaders demonstrate resistance. They cling to long-standing assumptions about showing emotions:

·      It’s unbecoming

·      Undermines authority

·      Reveals a lack of control

·      Conveys irrationality

·      Indicates weakness and vulnerability

·      Isn’t masculine (and is, therefore, too feminine)

Men in leadership positions don’t want to come across as dictatorial, angry or moody. Their female counterparts avoid showing emotions because they believe it plays into stereotypes about women being high-strung.

Does Your Head Overrule Your Heart?

In business, we’re highly respected for our sharp minds, to the extent that we frequently ignore and squelch our emotional voices. But even the most analytical personalities experience emotions.

Peter Bregman addresses this issue in “Don’t Let Your Head Attack Your Heart,” a July 2014 Harvard Business Review blog post:

“We are trained and rewarded, in schools and in organizations, to lead with a fast, witty and critical mind. And it serves us well. The mind can be logical, clear, incisive and powerful. It perceives, positions, politics and protects. One of its many talents is to defend us from emotional vulnerability, which it does, at times, with jokes and quick repartee.

The heart, on the other hand, has no comebacks, no quips. Gentle, slow and unprotected, an open heart is easily attacked, especially by a frightened mind. And feelings scare the mind.”

It’s no wonder that leaders become entrenched in a comfort zone of data, facts and ideas. But safe isn’t always smart. Truly inspirational leaders express their emotions and are quick to pick up on others’. Most, however, avoid expressing their feelings, fearing they’ll appear weak or out of control.

Bad News for Buttoned-Up Leaders

Research into emotional and social intelligence reveals the contrary. Failure to show emotions makes leaders far less effective. Without recognizing our feelings, our ability to make wise decisions is impaired.

Feelings are often suppressed and go unexplored. We also ignore them in our peers, employees and customers. We assume everyone feels as we do.

In truth, every human interaction is emotionally charged — especially at work. You can try to ignore this reality, but do so at your own peril. Your moods, both positive and negative, are ultimately contagious. Expressing your emotions may make the difference between inspiring employee commitment and perpetuating a culture of ennui. 

3 Basic Techniques

Lubar and Halpern offer three guidelines for developing expressiveness that inspires others, influences change and drives business results.

1. Generate Excitement

Creating excitement begins with showing enthusiasm and fighting the urge to suppress it. You’ll deepen your bond with others by revealing your humanity and vulnerability.

Anger, frustration and pain, when properly expressed, bring us closer to one another. Never forget, however, that expressing emotion has a powerful effect, so think before you emote.  Always wield emotions with thoughtfulness.

Unfortunately, we must address one important caveat: It’s wise for women and members of minority groups to proceed with caution. Like it or not, these groups continue to walk a tightrope between showing authenticity and playing the conformity game.

Yes, we’ve come a long way, but the road to success remains strewn with unspoken rules and hidden prejudices. If you own your emotions and feel completely comfortable with them, you’ll likely be fine.

2. Put Nonverbal Cues to Work

“What makes presence is not just the clothes you wear, the words you speak or how you think. Rather, presence requires alignment between your mind, body and words — to walk the talk, you need a simultaneous focus on all three levers: mental, skill and physical. Your presence is an interconnected system of your beliefs and assumptions, your communication skills and your physical energy.” ~ Amy Jen Su, Own the Room: Discover Your Signature Voice to Master Your Leadership Presence (Harvard Business Review Press, 2013)

While the words you choose play an important role in your message’s emotional impact, research tells us that facial and body cues may be even more significant:

·   Body language and confidence level shape your message’s impact.

·   Tone of voice radiates clarity, energy and passion (or lack thereof).

·   Actual words have the least effect on communication impact.

 Albert Mehrabian, a professor emeritus of psychology at UCLA, conducted studies that revealed:

·   Words account for only 7% of a speaker’s impact.

·   Vocal tone is responsible for 38%.

·   Body language trumps them both at an astounding 55%.

Despite these game-changing findings, most of us spend 99% of our time on crafting language when planning a presentation — and a mere 1% on how we’re going to convey our message.

You lose credibility when your face and body send different messages. You may not even be aware of your “tics”: unconscious movements or gestures that are out of sync with how you truly feel.

Speak from your core values to achieve alignment. If you’re struggling, consider hiring an experienced executive coach. The challenge is too important to ignore. Your overall leadership presence ultimately determines whether you’re perceived as a strong candidate for promotion.

3. Find and Express a Passionate Purpose

Imbue your words, actions and stories with passion and authenticity. Every time you want to communicate a message, incorporate specific, dynamic verbs that characterize your intentions.

Leaders generally try to explain or relay information. This very act lacks energy, passion and/or tension. Instead of using dry, colorless verbs to convey your point, substitute action words that carry emotional intensity.

For example, don’t “make an announcement to explain upcoming changes.” Instead, “challenge people to make some adjustments” or “overcome obstacles to success.” Focus on what truly matters: your passionate purpose.

Have you ever noticed what happens in a conference room full of people when a speaker starts telling stories? People sit up straight and lean toward the speaker. They put down their smartphones, stop texting and begin to pay attention.

Effective storytelling goes beyond the conference room. The minute your boss tells you a personal story, you listen intently because you’re gaining a glimpse into his or her true passions.

Telling stories helps you express yourself naturally. You needn’t be an accomplished or trained speaker to come across as genuine and interesting. When you tell a personal story, your voice, body and emotions work in concert to create authenticity. You generate emotional responses from your audience, touching both head and heart — a far cry from relying on PowerPoint presentations and ordinary bullet points.

Connect with your inner passions by asking yourself:

·      What am I fighting for?

·      What do others want?

·      What are the obstacles?

Use your answers to choose verbs that capture your passionate purpose.

Never forget that every human interaction — from meetings and presentations to memos and face-to-face conversations — involves needs and desires, real or potential conflicts. These pivotal moments are opportunities to change minds and influence behavior. Your goal is to identify the desired change or problem to be overcome and invest it with energy and passion.

You can develop the qualities of positive leadership by working with a professional coach. The investment is well worth the reward: your ability to influence the future, your career and your personal-development capabilities.

Are you working in a company where executive coaches provide leadership development to help leaders put positive leadership into action? Does your organization provide executive coaching for leaders who need to be more conscious, and tap into the intrinsic motivation of followers? Positive leaders tap into their emotional intelligence and social intelligence skills to create a more fulfilling future.

One of the most powerful questions you can ask yourself is “Am I a positive leader who inspires individuals and organizations to achieve their highest potential, flourish at work, experience elevating energy and achieve levels of effectiveness difficult to attain otherwise?” Emotionally intelligent and socially intelligent organizations provide executive coaching to help leaders develop more positive teams.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-I, CPI 260 and Denison Culture Survey can help leaders nurture mindful conversations in the workplace. You can become an inspiring leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

Working Resources is a San Francisco Bay Area Executive Coaching Firm Helping Innovative Companies and Law Firms Assess, Select, Coach, Engage and Retain Emotionally Intelligent Leaders; Executive Coaching; Leadership Development; Performance-Based Interviewing; Competency Modeling; Succession Management; Culture Change; Career Coaching and Leadership Retreats

...About Dr. Maynard Brusman

Dr. Maynard Brusman

Consulting Psychologist and Executive Coach|
Trusted Advisor to Executive Leadership Teams
Mindfulness & Emotional Intelligence Workplace Expert

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies select and develop emotionally intelligent leaders.  Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica. The Society for Advancement of Consulting (SAC) awarded Dr. Maynard Brusman "Board Approved" designations in the specialties of Executive Coaching and Leadership Development.

“Maynard Brusman is one of the foremost coaches in the United States. He utilizes a wide variety of assessments in his work with senior executives and upper level managers, and is adept at helping his clients both develop higher levels of emotional intelligence and achieve breakthrough business results. As a senior leader in the executive coaching field, Dr. Brusman brings an exceptional level of wisdom, energy, and creativity to his work.” — Jeffrey E. Auerbach, Ph.D., President, College of Executive Coaching

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com
Visit Maynard's Blog: http://www.workingresourcesblog.com 

Connect with me on these Social Media sites.

http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/maynardbrusman
http://google.com/+maynardbrusman

 

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YOUR SUPERVISORS ARE UNCONSCIOUS

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Have you ever completed a self-assessment such as DiSC, Strengths Finder or Myers Briggs? If you have, the biggest take away that you likely had is that

Now it’s important that I mention that although I do use assessments such as these to help drive awareness, it’s important to remain cautious not to paint ourselves, or others for that matter, into a corner. As human beings we are complex, and no assessment will address all dimensions of our complexity.

So let me ask you… Have you done some assessments with your supervisors, your managers or your executives? If you have, how often have you reminded them that their perceptions are uniquely theirs (and may not actually reflect the reality of others)?

It’s been my experience that most front line leaders of any business, big or small, product or service based, are simply not aware of the personal biases that they possess. Put another way, either they haven’t done an assessment that helps them better understand their own personal perceptions, or if they have, there hasn’t been any effort to remind them of the relevance of the assessment.

If they haven’t done an assessment, are they aware of the influences of how they speak, act and think when it comes to interacting with your employees? Your suppliers? What about your customers?

If you do nothing else this week, have your front line leaders complete an assessment. There are dozens (many free!) that can drive awareness. You owe it to yourself, your employees, and of course your customers to help those who are leading the troops fully understand their own perceptions and biases.

The results can only be positive.

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VUCA Times Ignite Innovation

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We live in what many global leaders refer to as 'VUCA times'- times of unprecedented change characterized by global Volatility, Uncertainty, Complexity, and Ambiguity. These VUCA times ignite new expressions of creativity, entrepreneurial spirit, and innovation.”

Virtual reality, 3D printing, drones, wearables, big data, the Internet of Things (IoT) and connected devices are impacting businesses. Artificial intelligence (AI) is coming of age as business leaders grasp the immense potential of ‘smart’ machines and ‘thinking’ as catalysts for greater competitiveness. The world's first hotel staffed almost entirely by robots recently opened in Japan.

Company leaders need to change the culture of the company to help all employees embrace change and implement disruptive innovations. Innovative companies will need to perpetually reinvent themselves for a more sustainable future.

Are you working in a company where executive coaches provide leadership development to help leaders put strengths-based leadership into action?Does your organization provide executive coaching for leaders who need to build a company culture built on trust? Transformational leaders tap into their emotional intelligence and social intelligence skills to create a more fulfilling future.

One of the most powerful questions you can ask yourself is “Am I a transformational leader who inspires individuals and organizations to achieve their highest potential, flourish at work, experience elevating energy and achieve levels of effectiveness difficult to attain otherwise?” Emotionally intelligent and socially intelligent organizations provide executive coaching to help leaders create a culture where respect and trust flourish.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i 2.0, Hogan Lead, CPI 260 and Denison Culture Survey can help leaders nurture strengths-based conversations in the workplace. You can become an inspiring leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

Working Resources is a San Francisco Bay Area executive coaching and leadership development firm helping innovative companies and law firms develop emotionally intelligent and mindful leaders.

...About Dr. Maynard Brusman

Dr. Maynard Brusman

Consulting Psychologist and Executive Coach|
Trusted Advisor to Executive Leadership Teams
Emotional Intelligence & Mindful Leadership Workplace Expert

I coach leaders to cultivate clarity, creativity, focus, trust, and full engagement in a purpose-driven culture.

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies select and develop emotionally intelligent leaders. 

Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica.

 “Maynard Brusman is one of the foremost coaches in the United States. He utilizes a wide variety of assessments in his work with senior executives and upper level managers, and is adept at helping his clients both develop higher levels of emotional intelligence and achieve breakthrough business results. As a senior leader in the executive coaching field, Dr. Brusman brings an exceptional level of wisdom, energy, and creativity to his work.” — Jeffrey E. Auerbach, Ph.D., President, College of Executive Coaching

The Society for Advancement of Consulting (SAC) awarded rare "Board Approved" designations in the specialties of Executive Coaching and Leadership Development. Alan Weiss, Ph.D., President, Summit Consulting Group

Are you an executive leader who wants to be more effective at work and get better results?

Did you know that research has demonstrated, that the most effective leaders model high emotional intelligence, and that EQ can be learned? It takes self-awareness, empathy, and compassion to become a more emotionally intelligent leader. 

Emotionally intelligent and mindful leaders inspire people to become fully engaged with the vision and mission of their company.  Mindfulleadership starts from within.

I am a consulting psychologist and executive coach. I believe coaching is a collaborative process of providing people with the resources and opportunities they need to self manage, develop change resiliency and become more effective. Utilizing instrumented assessments - clients set clear goals, make optimal use of their strengths, and take action to create desired changes aligned with personal values.

I have been chosen as an expert to appear on radio and TV, MSNBC, CBS Health Watch and in the San Francisco Chronicle, Wall Street Journal, USA Today, Time, Forbes and Fast Company.

Over the past thirty-five years, I have coached hundreds of leaders to improve their leadership effectiveness.

After only 6 months, one executive coaching client reported greater productivity, and more stress resiliency helping her company improve revenues by 20%. While this may depend on many factors most of my clients report similar satisfaction in their EQ leadership competence leading to better business results.

You can choose to work with a highly seasoned executive coach to help facilitate your leadership development and executive presence awakening what’s possible. 

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com

Visit Maynard's Blog: http://www.workingresourcesblog.com
 
Connect with me on these Social Media sites.

http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman

http://www.linkedin.com/in/maynardbrusman

http://www.youtube.com/user/drmaynardbrusman

http://google.com/+maynardbrusman

 

 

 

 

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The Magic of Mentoring

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 “Mentors focus on the qualities of wisdom and judgment. By sharing what they have learned from experience, they provide perspective. They tell us the unspoken rules and point out the imaginary lines one should not cross. They help us explore the consequences of our decisions.” ~ Shirley Peddy, The Art of Mentoring: Lead, Follow and Get Out of the Way, Bullion Books, 2001

When people think of mentoring, they often associate it with an older executive who counsels a promising newbie. The senior leader advises the junior employee on his career, navigating office politics and what’s needed to get ahead. But mentoring has dramatically changed over the last few decades.

Maybe you find yourself stuck in a career rut or itching to broaden your skills and take on new challenges. Perhaps you’re eyeing a higher-level management role or other professional advancement. If you wait for senior managers to notice you and “bring you along,” you’ll be disappointed with the wait—assuming a promotion ever happens.

Effective mentoring is essential for leadership development. Done right, it’s one of the most powerful tools for gaining wisdom, reaping the rewards of job growth and achieving a strong competitive advantage in today’s job marketplace. Successful leaders mentor, coach and partner with their employees instead of practicing command-and-control management. Top organizations are more adaptive, innovative and smart about bringing out the best in their people. Employees are always learning, and managers are always teaching.

That said, it’s up to you to cultivate a beneficial mentoring relationship—and to pursue it with rigor and commitment.

Mentoring Vs. Coaching

“Mentoring magic cannot be a solo performance. It is not a one-way, master-to-novice transaction. To be effective and lasting, it must be accomplished through a two-way relationship—the synchronized efforts of two people.” ~ Chip R. Bell and Marshall Goldsmith, Managers as Mentors, Berrett-Koehler Publishers, Third Edition, 2013

At its most basic level, mentoring is the simple act of helping someone learn. But the relationship between the helper and “helpee” changes significantly when performed as a learning partnership. Today’s competitive organizations need “learning entrepreneurs,” whose curiosity is valued over conformity.

Words like “mentor” and “coach” are sometimes used interchangeably, but there’s an important distinction:

   Coaching is specifically aimed at nurturing and sustaining performance.

   Mentoring focuses on learning; its primary outcome should be competence, proficiency, skill, know-how and/or wisdom.

Coaching is practiced by managers who are responsible for meeting performance goals and by executive coaches who are hired to boost personnel development. Mentoring can be practiced without the supervisory constraints imposed by the organizational hierarchy.

While coaching and mentoring are similar, this article will assume that a mentoring partnership:

  1. Exists between two people (usually one more experienced than the other)
  2. Is dedicated to promoting self-directed learning and development

What do we need to understand about mentoring, and how can this relationship be most helpful? How do you know when it’s the right time to find a mentor? What’s the best way to start a mentoring relationship?

Mentoring Myths

In the last decade, the concept of mentoring has changed, but the need for career counseling has not. In fact, mentoring is more important than ever because most careers take numerous twists and turns in a rapidly evolving world.

In “Demystifying Mentoring,” a February 2011 Harvard Business Review blog post, Contributing Editor Amy Gallo identifies four common mentoring myths:

Myth #1: Mentoring is a formal long-term relationship. Because the business world moves fast and people frequently change jobs, a long-term advisory relationship may be unrealistic. Mentoring can be a 1-hour session; it needn’t be an official 6-month assignment.

Instead of focusing on the long term, think of mentoring as a tool you can access when you need it. Of course, advice and guidance may be more relevant if they come from someone who knows you and understands your goals. But you still need to build relationships so you have connections in place when you require advice. In some instances, you may wish to consult people who don’t know you as well, but can offer a fresh perspective.

Myth #2: You have to find one perfect mentor. It’s actually quite rare these days for people to get through their careers with only one mentor. In fact, many people have several esteemed advisors. Seeking a variety of perspectives on a crucial issue may be warranted.

Myth #3: Mentoring is just for junior-level employees. Many people assume they need a mentor only when starting their careers. In reality, professionals at every developmental stage can benefit from a mentoring relationship. You may be surprised to find that reverse mentoring often occurs (a senior manager, for example, learns technology skills from a junior employee).

Don’t wait for problems to occur to find a mentor. Whether you are making a career change, taking on a new role or contemplating leaving a job, solicit advice from someone who has experienced a similar transition.

Myth #4: Experienced professionals mentor out of the goodness of their hearts. It can be an honor to be asked to mentor someone, but the relationship is about more than respect for a trailblazer. Mentoring should be useful to both parties. Think about what you can offer a potential mentor:

   Can you provide a unique perspective on his role in the organization?

   Do you bring valuable outside information that can help your mentor in her job?

While not a direct barter, you may be able to offer your prospective mentor a promise of future assistance.

Do’s and Don’ts

Mentoring can take many forms, but your goal is to find the right kind of advice, from the right person, at the right time.

Gallo offers the following guidelines in her Harvard Business Review article:

Do:

   Build a cadre of people you can turn to for advice when you need it

   Nurture relationships with people whose perspectives you respect

   Think of mentoring as both a long- and short-term arrangement

Don’t:

   ssume that your success or experience precludes your need for a mentor

   Rely on one person to help guide your career

   Expect to receive mentoring without providing anything in return

“The most powerful yet difficult part of mentoring is being who you are,” write Bell and Goldsmith. “This is not to imply that a mentor must be some kind of super-hero without flaws, doubts or the capacity for making mistakes. Fundamentally, mentoring is about growing—mentors growing with protégés, protégés growing with mentors.”

Encouraging Reciprocity

An effective mentoring relationship can be best described as a mutual search for wisdom. It’s grounded in a true partnership that thrives on reciprocal facilitation of learning.

Such reciprocity requires the mentor to surrender power differences to build rapport and trust. Learning cannot occur with fear in the room.

Bell and Goldsmith encourage the “SAGE” approach to forming the foundation for an effective mentorship:

S = Surrendering. Power, authority and command (or the protégé’s perception of these traits in a mentor) can doom the dialogue necessary for learning.

A = Accepting. Strive for a safe relationship. The protégé must trust the mentor to provide an environment that encourages risk and experimentation.

G = Gifting. A mentor should supply advice, feedback and/or focus. This stage is actually the most delicate. If the mentor has failed to pave the way for Surrendering and Accepting, the protégé may ignore, undervalue, resist or reject the gift of knowledge.

E = Extending. A mentor must help the protégé apply information to real-life experiences so self-directed learning may occur. Creative teaching tools include role-playing, feedback and storytelling.

Quick Tips for Mentors and Protégés

The quality of your mentoring relationship will determine its ultimate success. Each partner must accept responsibility for making it work. When something isn’t gelling, be sure to communicate your concerns. When expectations are met, let go and move on.

Bell and Goldsmith offer some fundamental tips in Managers as Mentors:

For Being a Great Protégé:

   Select a mentor who can help you be the best you can be—not the one who can ease you into a promotion.

   You can sometimes learn more from people who are different from you.

   Clarify your goals and expectations for the mentoring relationship, and communicate them in your first meeting.

   Be yourself. Be willing to take risks with new skills and ideas.

   When given feedback, listen well and say thank you.

For Being a Great Mentor:

   Mentoring is a partnership to help your protégé learn. It’s not about being an expert or authority.

   Don’t instruct; foster discovery. Ask powerful questions instead of giving smart answers.

   Be authentic, open and sincere. Establish a comfortable and safe environment.

   Act more like a friend than a boss.

   Be curious and attentive.

   Give feedback with a strong focus on the future, not the past.

Are you working in a company where executive coaches provide leadership development to help leaders put strengths-based leadership into action? Does your organization provide executive coaching for leaders who need to build a company culture built on trust? Transformational leaders tap into their emotional intelligence and social intelligence skills to create a more fulfilling future.

One of the most powerful questions you can ask yourself is “Am I a transformational leader who inspires individuals and organizations to achieve their highest potential, flourish at work, experience elevating energy and achieve levels of effectiveness difficult to attain otherwise?” Emotionally intelligent and socially intelligent organizations provide executive coaching to help leaders create a culture where respect and trust flourish.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i 2.0, Hogan Lead, CPI 260 and Denison Culture Survey can help leaders nurture strengths-based conversations in the workplace. You can become an inspiring leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

Working Resources is a San Francisco Bay Area executive coaching and leadership development firm helping innovative companies and law firms develop emotionally intelligent and mindful leaders.

...About Dr. Maynard Brusman

Dr. Maynard Brusman

Consulting Psychologist and Executive Coach|
Trusted Advisor to Executive Leadership Teams
Mindfulness & Emotional Intelligence Workplace Expert

I coach leaders to cultivate clarity, creativity, focus, trust, and full engagement in a purpose-driven culture.

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies select and develop emotionally intelligent leaders. 

Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica.

 “Maynard Brusman is one of the foremost coaches in the United States. He utilizes a wide variety of assessments in his work with senior executives and upper level managers, and is adept at helping his clients both develop higher levels of emotional intelligence and achieve breakthrough business results. As a senior leader in the executive coaching field, Dr. Brusman brings an exceptional level of wisdom, energy, and creativity to his work.” — Jeffrey E. Auerbach, Ph.D., President, College of Executive Coaching

The Society for Advancement of Consulting (SAC) awarded rare "Board Approved" designations in the specialties of Executive Coaching and Leadership Development. Alan Weiss, Ph.D., President, Summit Consulting Group

Are you an executive leader who wants to be more effective at work and get better results?

Did you know that research has demonstrated, that the most effective leaders model high emotional intelligence, and that EQ can be learned? It takes self-awareness, empathy, and compassion to become a more emotionally intelligent leader. 

Emotionally intelligent and mindful leaders inspire people to become fully engaged with the vision and mission of their company.  Mindful leadership starts from within.

I am a consulting psychologist and executive coach. I believe coaching is a collaborative process of providing people with the resources and opportunities they need to self manage, develop change resiliency and become more effective. Utilizing instrumented assessments - clients set clear goals, make optimal use of their strengths, and take action to create desired changes aligned with personal values.

I have been chosen as an expert to appear on radio and TV, MSNBC, CBS Health Watch and in the San Francisco Chronicle, Wall Street Journal, USA Today, Time, Forbes and Fast Company.

Over the past thirty-five years, I have coached hundreds of leaders to improve their leadership effectiveness.

After only 6 months, one executive coaching client reported greater productivity, and more stress resiliency helping her company improve revenues by 20%. While this may depend on many factors most of my clients report similar satisfaction in their EQ leadership competence leading to better business results.

You can choose to work with a highly seasoned executive coach to help facilitate your leadership development and executive presence awakening what’s possible. 

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com

Visit Maynard's Blog: http://www.workingresourcesblog.com
 
Connect with me on these Social Media sites.

http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/drmaynardbrusman
http://google.com/+maynardbrusman

 

 

 

Categories: 

The Growth Mindset of an Emotional Intelligent Leader

Category: 

 

Effective leaders master the C-suite competencies: setting strategic direction; communicating an inspiring mission; understanding financial data; planning and coordinating resources; and ensuring that processes, systems and people achieve results.

Most leadership-development efforts focus on these responsibilities, but they’re ultimately insufficient. Great leaders must address the inner game of leadership.

The inner game consists of character traits like honesty, passion, vision, risk-taking, compassion, courage, authenticity, collaboration, self-awareness, humility, intuition and wisdom. The concept first became popular 15 to 20 years ago. Sports coach and consultant Tim Gallwey coined the term in The Inner Game of Golf, The Inner Game of Tennis and The Inner Game of Work, and his ideas have proved to be timeless.

Inner Mastery Required

The results that we produce in the outer world are driven by what goes on inside our heads. The mental models we create for ourselves are based on our own limited experiences, often-erroneous beliefs and even fears.

When we learn to change our thinking by improving our inner game, we modify our behaviors and the results we achieve.

A fear of failure, for example, interferes with your ability to take risks. You may wait until you have enough data to assure certainty. But in today’s business world, waiting for certainty may mean missing the boat. When you avoid risk and play it too safe, you fall victim to missed opportunities.

Coaching the Right Stuff

Professional leadership coaching is the most effective way to approach leadership development, coupled with robust assessments and feedback surveys.

Even the most conservative estimates show a 500%–700% return on investment from leadership coaching (Price Waterhouse, ICF study). But coaching success depends on the relationship between leader and coach. The coaching relationship must provide a secure environment to explore character strengths and beliefs.

Whether applied to sports or work, the inner game is where we begin to understand ourselves and make key changes. The concept is neither new nor particularly revolutionary, but based on a profound concept: focusing attention without judgment. When you learn to observe behavior (your own and others’) without criticism, you’ll start to see where change is possible.

The Coach as Nonjudgmental Partner

Some communication skills, like listening and observing, are automatic and unconscious. Everyone knows how to do them. Yet, we don’t always listen and observe well, without judgment—a requirement for achieving desirable outcomes from conversations.

Leaders experience ineffective conversations all the time. When people don’t respond to their suggestions as delivered, they’re repeated louder or with different words. The outcome is resistance.

Few people enjoy being told what to do, especially when the boss is critical or judgmental. As a leader with authority, you’ll be perceived as controlling and dictatorial. It doesn't matter how well intentioned you may be.

Battle of the Two Selves

In his books on the inner game, Gallwey introduces the idea of Self 1 and Self 2. These "selves" exist in everyone, whether we’re giving or receiving a message. Self 1 is the “big ego”: the know-it-all. Self 1 is judgmental, concerned with winning, being right and showing off.

Self 2 is the wise one—the real human being with inherent potential, including the ability to learn, grow and enjoy life.

When we act from Self 2, we are receptive and neutral. We observe and listen without any preconceived ideas. We are relaxed, focused, and able to take in and use information. We trust ourselves to make appropriate decisions. We extend trust to others because we act from a place of security and safety.

Self 1 doesn’t trust. It acts from a place of insecurity and fear because it’s always judging itself and others, while focusing on being right and winning. Self 1 uses pressure and high standards to get the most out of itself and others. Because Self 1 doesn’t trust natural abilities, it’s critical and stressed.

Guess which Self interferes with high performance? In everything from sports and music to work and relationships, Self 1’s stress and anxiety prevent high-performance results. With worry and lost confidence, we think about too many things at once, we tighten up, and we hit the ball into the net.

It’s a vicious cycle—one that the inner game urges us to circumvent. Doing so involves nothing more than observing nonjudgmentally. Don’t change anything for a while. Just observe yourself talking, listening and doing. Become acutely aware of feelings and responses. Nothing more. Just watch and learn.

The Growth Mindset of an Effective Leader

Some leaders focus almost exclusively on performance. Others emphasize growth and learning, as well as results. In a horse race, put your money on the leader who defines both learning and performance goals.

 Learning goals include:

  • Diminish feelings of stress.
  • Enhance listening skills.
  • Develop empathy skills.
  • Improve coaching skills.
  • Facilitate more cohesive team-building.

Performance goals are, of course, necessary for achieving bottom-line results. But keep in mind that the bar is constantly being raised. How do you keep increasing your capacity to perform? If you cannot improve your capabilities, you’re unable to keep up. 

Performance vs. Learning Goals

Ask yourself these questions to refine your goals:

  1. What do I need to learn to enhance my performance?
  2. Where and with whom can I ask questions and practice these skills?
  3. Who can help me?
  4. Which resources are available to me?
  5. How do I like to learn and grow?

Follow these steps to expand your inner game:

1.     Set learning goals with a coach to achieve clarity and develop an action plan.

2.     After implementing your action plan, debrief the learning experience with your coach to maximize change.

Are you working in a company where executive coaches provide leadership development to help leaders put strengths-based leadership into action? Does your organization provide executive coaching for leaders who need to build a company culture built on trust? Transformational leaders tap into their emotional intelligence and social intelligence skills to create a more fulfilling future.

One of the most powerful questions you can ask yourself is “Am I a transformational leader who inspires individuals and organizations to achieve their highest potential, flourish at work, experience elevating energy and achieve levels of effectiveness difficult to attain otherwise?” Emotionally intelligent and socially intelligent organizations provide executive coaching to help leaders create a culture where respect and trust flourish.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i 2.0, Hogan Lead, CPI 260 and Denison Culture Survey can help leaders nurture strengths-based conversations in the workplace. You can become an inspiring leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

Working Resources is a San Francisco Bay Area executive coaching and leadership development firm helping innovative companies and law firms develop emotionally intelligent and mindful leaders.

...About Dr. Maynard Brusman

Dr. Maynard Brusman

Consulting Psychologist and Executive Coach|
Trusted Advisor to Executive Leadership Teams
Mindfulness & Emotional Intelligence Workplace Expert

I coach leaders to cultivate clarity, creativity, focus, trust, and full engagement in a purpose-driven culture.

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies select and develop emotionally intelligent leaders. 

Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica.

 “Maynard Brusman is one of the foremost coaches in the United States. He utilizes a wide variety of assessments in his work with senior executives and upper level managers, and is adept at helping his clients both develop higher levels of emotional intelligence and achieve breakthrough business results. As a senior leader in the executive coaching field, Dr. Brusman brings an exceptional level of wisdom, energy, and creativity to his work.” — Jeffrey E. Auerbach, Ph.D., President, College of Executive Coaching

The Society for Advancement of Consulting (SAC) awarded rare "Board Approved" designations in the specialties of Executive Coaching and Leadership Development. Alan Weiss, Ph.D., President, Summit Consulting Group

Are you an executive leader who wants to be more effective at work and get better results?

Did you know that research has demonstrated, that the most effective leaders model high emotional intelligence, and that EQ can be learned? It takes self-awareness, empathy, and compassion to become a more emotionally intelligent leader. 

Emotionally intelligent and mindful leaders inspire people to become fully engaged with the vision and mission of their company.  Mindful leadership starts from within.

I am a consulting psychologist and executive coach. I believe coaching is a collaborative process of providing people with the resources and opportunities they need to self manage, develop change resiliency and become more effective. Utilizing instrumented assessments - clients set clear goals, make optimal use of their strengths, and take action to create desired changes aligned with personal values.

I have been chosen as an expert to appear on radio and TV, MSNBC, CBS Health Watch and in the San Francisco Chronicle, Wall Street Journal, USA Today, Time, Forbes and Fast Company.

Over the past thirty-five years, I have coached hundreds of leaders to improve their leadership effectiveness.

After only 6 months, one executive coaching client reported greater productivity, and more stress resiliency helping her company improve revenues by 20%. While this may depend on many factors most of my clients report similar satisfaction in their EQ leadership competence leading to better business results.

You can choose to work with a highly seasoned executive coach to help facilitate your leadership development and executive presence awakening what’s possible. 

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com

Visit Maynard's Blog: http://www.workingresourcesblog.com
 
Connect with me on these Social Media sites.

http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/drmaynardbrusman
http://google.com/+maynardbrusman

 

 

 

 

 

Categories: 

The Character Traits of Emotionally Intelligent and Mindful Leaders

Category: 

 

Efective Leaders

Effective leaders master the C-suite competencies: setting strategic direction; communicating an inspiring mission; understanding financial data; planning and coordinating resources; and ensuring that processes, systems and people achieve results.

Most leadership-development efforts focus on these responsibilities, but they’re ultimately insufficient. Great leaders must address the inner game of leadership.

The inner game consists of character traits like honesty, passion, vision, risk-taking, compassion, courage, authenticity, collaboration, self-awareness, humility, intuition and wisdom. The concept first became popular 15 to 20 years ago. Sports coach and consultant Tim Gallwey coined the term in The Inner Game of Golf, The Inner Game of Tennis and The Inner Game of Work, and his ideas have proved to be timeless.

Inner Mastery Required

The results that we produce in the outer world are driven by what goes on inside our heads. The mental models we create for ourselves are based on our own limited experiences, often-erroneous beliefs and even fears.

When we learn to change our thinking by improving our inner game, we modify our behaviors and the results we achieve.

A fear of failure, for example, interferes with your ability to take risks. You may wait until you have enough data to assure certainty. But in today’s business world, waiting for certainty may mean missing the boat. When you avoid risk and play it too safe, you fall victim to missed opportunities.

Coaching the Right Stuff

Professional leadership coaching is the most effective way to approach leadership development, coupled with robust assessments and feedback surveys.

Even the most conservative estimates show a 500%–700% return on investment from leadership coaching (Price Waterhouse, ICF study). But coaching success depends on the relationship between leader and coach. The coaching relationship must provide a secure environment to explore character strengths and beliefs.

Whether applied to sports or work, the inner game is where we begin to understand ourselves and make key changes. The concept is neither new nor particularly revolutionary, but based on a profound concept: focusing attention without judgment. When you learn to observe behavior (your own and others’) without criticism, you’ll start to see where change is possible.

The Coach as Nonjudgmental Partner

Some communication skills, like listening and observing, are automatic and unconscious. Everyone knows how to do them. Yet, we don’t always listen and observe well, without judgment—a requirement for achieving desirable outcomes from conversations.

Leaders experience ineffective conversations all the time. When people don’t respond to their suggestions as delivered, they’re repeated louder or with different words. The outcome is resistance.

Few people enjoy being told what to do, especially when the boss is critical or judgmental. As a leader with authority, you’ll be perceived as controlling and dictatorial. It doesn't matter how well intentioned you may be.

Battle of the Two Selves

In his books on the inner game, Gallwey introduces the idea of Self 1 and Self 2. These "selves" exist in everyone, whether we’re giving or receiving a message. Self 1 is the “big ego”: the know-it-all. Self 1 is judgmental, concerned with winning, being right and showing off.

Self 2 is the wise one—the real human being with inherent potential, including the ability to learn, grow and enjoy life.

When we act from Self 2, we are receptive and neutral. We observe and listen without any preconceived ideas. We are relaxed, focused, and able to take in and use information. We trust ourselves to make appropriate decisions. We extend trust to others because we act from a place of security and safety.

Self 1 doesn’t trust. It acts from a place of insecurity and fear because it’s always judging itself and others, while focusing on being right and winning. Self 1 uses pressure and high standards to get the most out of itself and others. Because Self 1 doesn’t trust natural abilities, it’s critical and stressed.

Guess which Self interferes with high performance? In everything from sports and music to work and relationships, Self 1’s stress and anxiety prevent high-performance results. With worry and lost confidence, we think about too many things at once, we tighten up, and we hit the ball into the net.

It’s a vicious cycle—one that the inner game urges us to circumvent. Doing so involves nothing more than observing nonjudgmentally. Don’t change anything for a while. Just observe yourself talking, listening and doing. Become acutely aware of feelings and responses. Nothing more. Just watch and learn.

The Growth Mindset of an Effective Leader

Some leaders focus almost exclusively on performance. Others emphasize growth and learning, as well as results. In a horse race, put your money on the leader who defines both learning and performance goals.

 Learning goals include:

  • Diminish feelings of stress.
  • Enhance listening skills.
  • Develop empathy skills.
  • Improve coaching skills.
  • Facilitate more cohesive team-building.

Performance goals are, of course, necessary for achieving bottom-line results. But keep in mind that the bar is constantly being raised. How do you keep increasing your capacity to perform? If you cannot improve your capabilities, you’re unable to keep up. 

Performance vs. Learning Goals

Ask yourself these questions to refine your goals:

  1. What do I need to learn to enhance my performance?
  2. Where and with whom can I ask questions and practice these skills?
  3. Who can help me?
  4. Which resources are available to me?
  5. How do I like to learn and grow?

Follow these steps to expand your inner game:

1.     Set learning goals with a coach to achieve clarity and develop an action plan.

2.     After implementing your action plan, debrief the learning experience with your coach to maximize change.

Are you working in a company where executive coaches provide leadership development to help leaders put strengths-based leadership into action? Does your organization provide executive coaching for leaders who need to build a company culture built on trust? Transformational leaders tap into their emotional intelligence and social intelligence skills to create a more fulfilling future.

One of the most powerful questions you can ask yourself is “Am I a transformational leader who inspires individuals and organizations to achieve their highest potential, flourish at work, experience elevating energy and achieve levels of effectiveness difficult to attain otherwise?” Emotionally intelligent and socially intelligent organizations provide executive coaching to help leaders create a culture where respect and trust flourish.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i 2.0, Hogan Lead, CPI 260 and Denison Culture Survey can help leaders nurture strengths-based conversations in the workplace. You can become an inspiring leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

Working Resources is a San Francisco Bay Area executive coaching and leadership development firm helping innovative companies and law firms develop emotionally intelligent and mindful leaders.

...About Dr. Maynard Brusman

Dr. Maynard Brusman

Consulting Psychologist and Executive Coach|
Trusted Advisor to Executive Leadership Teams
Mindfulness & Emotional Intelligence Workplace Expert

I coach leaders to cultivate clarity, creativity, focus, trust, and full engagement in a purpose-driven culture.

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies select and develop emotionally intelligent leaders. 

Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica.

 “Maynard Brusman is one of the foremost coaches in the United States. He utilizes a wide variety of assessments in his work with senior executives and upper level managers, and is adept at helping his clients both develop higher levels of emotional intelligence and achieve breakthrough business results. As a senior leader in the executive coaching field, Dr. Brusman brings an exceptional level of wisdom, energy, and creativity to his work.” — Jeffrey E. Auerbach, Ph.D., President, College of Executive Coaching

The Society for Advancement of Consulting (SAC) awarded rare "Board Approved" designations in the specialties of Executive Coaching and Leadership Development. Alan Weiss, Ph.D., President, Summit Consulting Group

Are you an executive leader who wants to be more effective at work and get better results?

Did you know that research has demonstrated, that the most effective leaders model high emotional intelligence, and that EQ can be learned? It takes self-awareness, empathy, and compassion to become a more emotionally intelligent leader. 

Emotionally intelligent and mindful leaders inspire people to become fully engaged with the vision and mission of their company.  Mindful leadership starts from within.

I am a consulting psychologist and executive coach. I believe coaching is a collaborative process of providing people with the resources and opportunities they need to self manage, develop change resiliency and become more effective. Utilizing instrumented assessments - clients set clear goals, make optimal use of their strengths, and take action to create desired changes aligned with personal values.

I have been chosen as an expert to appear on radio and TV, MSNBC, CBS Health Watch and in the San Francisco Chronicle, Wall Street Journal, USA Today, Time, Forbes and Fast Company.

Over the past thirty-five years, I have coached hundreds of leaders to improve their leadership effectiveness.

After only 6 months, one executive coaching client reported greater productivity, and more stress resiliency helping her company improve revenues by 20%. While this may depend on many factors most of my clients report similar satisfaction in their EQ leadership competence leading to better business results.

You can choose to work with a highly seasoned executive coach to help facilitate your leadership development and executive presence awakening what’s possible. 

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com

Visit Maynard's Blog: http://www.workingresourcesblog.com
 
Connect with me on these Social Media sites.

http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/drmaynardbrusman
http://google.com/+maynardbrusman

 

 

 

 

 

Categories: 

HOW YOUR LEADERSHIP MAY BE STIFLING PRODUCTIVITY

Category: 

priority-key-means-greater-importance-or-primacy_G1JlymwO

Have you ever wondered why, despite your best efforts to hire great leaders and provide them with good training, that your employees still fail to produce at a level that you find acceptable? Well, the reason for this is less about training and skills and more about priorities.

In this weeks brief video I outline the exact reason this may be happening in your business or amongst your team, and I share some proven (and simple!) practices to help you reverse engineer priorities in order to drive higher levels of productivity and engagement.

Sound like a secret potion? It’s not. Have a watch and send me an email with your thoughts.

Click here to watch video

Categories: 

The Inner Game of Leadership

Category: 

 

Effective leaders master the C-suite competencies: setting strategic direction; communicating an inspiring mission; understanding financial data; planning and coordinating resources; and ensuring that processes, systems and people achieve results.

Most leadership-development efforts focus on these responsibilities, but they’re ultimately insufficient. Great leaders must address the inner game of leadership.

The inner game consists of character traits like honesty, passion, vision, risk-taking, compassion, courage, authenticity, collaboration, self-awareness, humility, intuition and wisdom. This lengthy list may seem like a tall order for training and development programs, but it covers the core essentials for authentic leadership.

The “inner game” concept became popular 15 to 20 years ago. Sports coach and consultant Tim Gallwey coined the term in The Inner Game of Golf, The Inner Game of Tennis and The Inner Game of Work, and his ideas have proved to be timeless.

Inner Mastery Required

The results that we produce in the outer world are driven by what goes on inside our heads. The mental models we create for ourselves are based on our own limited experiences, often-erroneous beliefs and even fears. We don’t know what we don’t know, so it’s hard to think beyond the boundaries of our current realities.

When we learn to change our thinking by improving our inner game, we modify our behaviors and the results we achieve.

A fear of failure, for example, interferes with your ability to take risks. You may wait until you have enough data to assure certainty. But in today’s business world, waiting for certainty may mean missing the boat. When you avoid risk and play it too safe, you fall victim to missed opportunities.

Effective leaders weigh the risks and decide when to act, despite ambiguity and uncertainty. Their level of awareness allows them to master their inner and outer worlds.

You cannot master the outer game of leadership without inner proficiencies. The inner game has more to do with character, courage and conviction than with competencies. It’s an ability to act when situations are complex, volatile and ambiguous. This is the “right stuff” of leadership: wisdom, self-knowledge, social intelligence and solid grounding in personal values.

Coaching the Right Stuff

The stuff of character is the hardest, yet most significant, aspect of leadership development. Professional leadership coaching is the most effective way to approach leadership development, coupled with robust assessments and feedback surveys.

Even the most conservative estimates show a five to seven times return on investment from leadership coaching (Price Waterhouse, ICF study). But coaching success depends on the relationship between leader and coach. The coaching relationship must provide a secure environment to explore character strengths and beliefs.

Whether applied to sports or work, the inner game is where we begin to understand ourselves and make key changes. The concept is neither new nor particularly revolutionary, but based on a profound concept: focusing attention without judgment. When you learn to observe behavior (your own and others’) without criticism, you’ll start to see where change is possible. Removing judgment facilitates change.

The Coach as Nonjudgmental Partner

Some communication skills, like listening and observing, are automatic and unconscious. Everyone knows how to do them. Yet, we don’t always listen and observe well, without judgment—a requirement for achieving desirable outcomes from conversations.

Leaders experience ineffective conversations all the time. When people don’t respond to their suggestions as delivered, they’re repeated louder or with different words. The outcome is resistance.

Few people enjoy being told what to do, especially when the boss is critical or judgmental. As a leader with authority, you’ll be perceived as controlling and dictatorial. It doesn't matter how well intentioned you may be.

Battle of the Two Selves

In his books on the inner game, Gallwey introduces the idea of Self 1 and Self 2. These "selves" exist in everyone, whether we’re giving or receiving a message. Self 1 is the “big ego”: the know-it-all. Self 1 is judgmental, concerned with winning, being right and showing off.

Self 2 is the wise one—the real human being with inherent potential, including the ability to learn, grow and enjoy life.

When we act from Self 2, we are receptive and neutral. We observe and listen without any preconceived ideas. We are relaxed, focused, and able to take in and use information. We trust ourselves to make appropriate decisions. We extend trust to others because we act from a place of security and safety.

Self 1 doesn’t trust. It acts from a place of insecurity and fear because it’s always judging itself and others, while focusing on being right and winning. Self 1 uses pressure and high standards to get the most out of itself and others. Because Self 1 doesn’t trust natural abilities, it’s critical and stressed.

Guess which Self interferes with high performance? In everything from sports and music to work and relationships, Self 1’s stress and anxiety prevent high-performance results. With worry and lost confidence, we think about too many things at once, we tighten up, and we hit the ball into the net. That which we fear becomes a self-fulfilling prophecy.

It’s a vicious cycle—one that the inner game urges us to circumvent. Doing so involves nothing more than observing nonjudgmentally. Don’t change anything for a while. Just observe yourself talking, listening and doing. Become acutely aware of feelings and responses. Nothing more. Just watch and learn.

You’ll soon see how Self 1 is active all the time, injecting opinions and criticisms. Self 1 distorts reality because it has an agenda: maintaining control and appearing successful.

Once you quiet Self 1’s voice, Self 2 becomes more authentic. It will know what to say in ways that are much more effective and influential to others. It doesn’t have an agenda.

Gallwey's inner game is based on three principles:

  1. Awareness
  2. Trust
  3. Choice

First, nonjudgmental awareness is curative, allowing you to trust yourself and others. Awareness sets up the conditions for primary learning choices.

The next time you need people to act, communicate your message nonjudgmentally. Show trust in others. Let people choose what needs to be done to accomplish desired results.

The Growth Mindset of an Effective Leader

What distinguishes great leaders from their mediocre colleagues?

 Leaders with a growth mindset use every challenge as a learning goal.

Some leaders focus almost exclusively on performance. Others emphasize growth and learning, as well as results. In a horse race, put your money on the leader who defines both learning and performance goals.

Many managers and leaders are performance-driven. They have lists that highlight what they intend to achieve each quarter, often involving numbers:

  • Exceed sales results by 5%.
  • Increase bonuses by 10% by year’s end.
  • Improve team productivity by 25%.
  • Increase shareholder value.
  • Decrease customer complaints.

They judge their worth by whether they’ve achieved these goals, and they hold their people to the same standards.

Unfortunately, these leaders are likely missing key factors that restrict their potential: a growth mindset and the ability to set and pursue learning goals for themselves and others.

“The desire to learn is as fundamental to our being as the desire to survive and to enjoy.” ~ Gallwey, The Inner Game of Work

Learning goals include:

  • Diminish feelings of stress.
  • Enhance listening skills.
  • Develop empathy skills.
  • Improve coaching skills.
  • Facilitate more cohesive team-building.

Performance goals are, of course, necessary for achieving bottom-line results. But keep in mind that the bar is constantly being raised. How do you keep increasing your capacity to perform? If you cannot improve your capabilities, you’re unable to keep up. Learning goals represent the inner game you must work on to prevent stagnation.

Performance vs. Learning Goals

Every learning goal contributes to future performance. In a performance-driven culture, achievement is overestimated at the expense of learning.

But it’s not easy to set learning goals, as a bit of humility is necessary. You must acknowledge the need to learn and grow. You must clarify which goals have the most leverage.

Also potentially difficult is identifying where and how learning will take place. Obviously, work itself provides the best laboratory. Cooperation from others is also needed.

Ask yourself these questions to refine your goals:

  1. What do I need to learn to enhance my performance?
  2. Where and with whom can I ask questions and practice these skills?
  3. Who can help me?
  4. Which resources are available to me?
  5. How do I like to learn and grow?

Follow these steps to expand your inner game:

1.     Set learning goals with a coach to achieve clarity and develop an action plan.

2.     After implementing your action plan, debrief the learning experience with your coach to maximize change.

Inner Leadership

To develop your inner game, keep these points in mind:

·   Professional leadership coaching provides a platform for learning inner leadership.

·   Self 1’s ego interferes with Self 2’s inherent wisdom.

·   Nonjudgmental awareness is curative.

·   Learning and performance goals will prepare you for the future’s increasing demands.

Are you working in a company where executive coaches provide leadership development to help leaders put strengths-based leadership into action? Does your organization provide executive coaching for leaders who need to build a company culture built on trust? Transformational leaders tap into their emotional intelligence and social intelligence skills to create a more fulfilling future.

One of the most powerful questions you can ask yourself is “Am I a transformational leader who inspires individuals and organizations to achieve their highest potential, flourish at work, experience elevating energy and achieve levels of effectiveness difficult to attain otherwise?” Emotionally intelligent and socially intelligent organizations provide executive coaching to help leaders create a culture where respect and trust flourish.

Working with a seasoned executive coach and leadership consultant trained in emotional intelligence and incorporating assessments such as the Bar-On EQ-i 2.0, Hogan Lead, CPI 260 and Denison Culture Survey can help leaders nurture strengths-based conversations in the workplace. You can become an inspiring leader who models emotional intelligence and social intelligence, and who inspires people to become fully engaged with the vision, mission and strategy of your company or law firm.

Working Resources is a San Francisco Bay Area executive coaching and leadership development firm helping innovative companies and law firms develop emotionally intelligent and mindful leaders.

...About Dr. Maynard Brusman

Dr. Maynard Brusman

Consulting Psychologist and Executive Coach|
Trusted Advisor to Executive Leadership Teams
Emotional Intelligence & Mindful Leadership Workplace Expert

I coach leaders to cultivate clarity, creativity, focus, trust, and full engagement in a purpose-driven culture.

Dr. Maynard Brusman is a consulting psychologist and executive coach. He is the president of Working Resources, a leadership consulting and executive coaching firm. We specialize in helping San Francisco Bay Area companies select and develop emotionally intelligent leaders. 

Maynard is a highly sought-after speaker and workshop leader. He facilitates leadership retreats in Northern California and Costa Rica.

 “Maynard Brusman is one of the foremost coaches in the United States. He utilizes a wide variety of assessments in his work with senior executives and upper level managers, and is adept at helping his clients both develop higher levels of emotional intelligence and achieve breakthrough business results. As a senior leader in the executive coaching field, Dr. Brusman brings an exceptional level of wisdom, energy, and creativity to his work.” — Jeffrey E. Auerbach, Ph.D., President, College of Executive Coaching

The Society for Advancement of Consulting (SAC) awarded rare "Board Approved" designations in the specialties of Executive Coaching and Leadership Development. Alan Weiss, Ph.D., President, Summit Consulting Group

Are you an executive leader who wants to be more effective at work and get better results?

Did you know that research has demonstrated, that the most effective leaders model high emotional intelligence, and that EQ can be learned? It takes self-awareness, empathy, and compassion to become a more emotionally intelligent leader. 

Emotionally intelligent and mindful leaders inspire people to become fully engaged with the vision and mission of their company.  Mindful leadership starts from within.

I am a consulting psychologist and executive coach. I believe coaching is a collaborative process of providing people with the resources and opportunities they need to self manage, develop change resiliency and become more effective. Utilizing instrumented assessments - clients set clear goals, make optimal use of their strengths, and take action to create desired changes aligned with personal values.

I have been chosen as an expert to appear on radio and TV, MSNBC, CBS Health Watch and in the San Francisco Chronicle, Wall Street Journal, USA Today, Time, Forbes and Fast Company.

Over the past thirty-five years, I have coached hundreds of leaders to improve their leadership effectiveness.

After only 6 months, one executive coaching client reported greater productivity, and more stress resiliency helping her company improve revenues by 20%. While this may depend on many factors most of my clients report similar satisfaction in their EQ leadership competence leading to better business results.

You can choose to work with a highly seasoned executive coach to help facilitate your leadership development and executive presence awakening what’s possible. 

For more information, please go to http://www.workingresources.com, write to mbrusman@workingresources.com, or call 415-546-1252.

Subscribe to Working Resources Newsletter: http://www.workingresources.com

Visit Maynard's Blog: http://www.workingresourcesblog.com
 
Connect with me on these Social Media sites.

http://twitter.com/drbrusman
http://www.facebook.com/maynardbrusman
http://www.linkedin.com/in/maynardbrusman
http://www.youtube.com/user/drmaynardbrusman
http://google.com/+maynardbrusman

 

 

 

 

 

Categories: 

As A Leader, Be Careful What You Ask For

Category: 

Question mark sign

Early in my career I worked for a COO who was a tyrant. His approach to leadership and motivation was built on command and discipline. More specifically if you didn’t do as he commanded his response was some form of discipline. Periodically repeat offenders would experience his outright rage as his frustration mounted.

Initially his approach gained some traction, providing strong leadership that many were responsive too, however as time rolled on (and his temper tantrums became more frequent and severe), his approach became predictable and in many instances de-moralizing.

The CEO had initially brought the COO hoping that his command and discipline approach would improve the performance within the organization, and initially it did. However after several years the initial gains in performance began to diminish as both senior leadership and employees trust and morale diminished.

Now if this only impacted the organization internally that would be one thing but unfortunately it began to impact customers. Employees disheartened with being spoken to and treated in a disrespectful manner, began venting their frustration with customers.

You see the connection between how a business is operated and its ability to grow are directly related. If internal leadership is disengaging with employees, employees will in turn be disengaging with customers. I discuss this philosophy in great depth in my book Operational Empowerment: Collaborate, Innovate and Engage to Beat the Competition.

What can you do?

The key is for all leaders to understand that their approach to interacting with employees has far reaching effects, impacting external relationships including customers, board members and even brand repute.

The next time you recognize a leader for their direct and demanding approach to leading people, ask yourself if this approach would be just as acceptable if it in turn was used with key external relationships including existing and prospective customers.

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ARE YOUR LEADERS EFFECTIVE?

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Businessman thumb up and growing arrow. Financial charts and business couple in blur on the background.

I hate to be the one to tell you this, but the training industry in North America is a $60 billion dollar a year industry. That’s $60 billion with a “B.” What does that mean to you? Well if you’ve ever sent front line supervisors or middle managers to training in order to increase their effectiveness, then you’ve made a contribution.

Now that’s okay of course if you received the ROI you expected, but in my experience ‘fly by night’ training classes are not always effective…

I’ve discussed in previous articles how leaders are the conduit between you (the CEO or executive) and your people, which means that if they aren’t effective, the team’s performance (and your reputation) diminish as a result. If you may have missed this email, grab a copy of my latest book Operational Empowerment to gain further insights on how this conduit influences your business.

My point is, when it comes to company leadership the only measure that matters is effectiveness. Are your leaders doing what needs to be done when it needs to be done, all while motivating and engaging staff in the process? If not, then sending them off to a classroom training session in a nearby city may not be the answer.

In this weeks video I share a few tips on how to increase leadership effectiveness with no cost (other than a little bit of your time). Watch this video – it will be worth the next four minutes of your life.

Click here to watch video

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