A recent Gartner study offers two jarring insights. Up to 66% of salespeople say they pick up most of what they learn outside the classroom, and 70% of sales leaders feel low confidence in their ability to translate strategy into action.
How do you remain calm, cool, and collected when conflicts escalate? We’ve all been there: encountering someone in a fit of road rage; a neighbor upset about another neighbor’s transgression; dealing with a beloved toddler in the middle of a melt-down. Typically, we ignore such bad behavior, waiting for it to resolve itself. But, these may be prime opportunities to practice de-escalation techniques and communication skills.
Lies don’t sell. But they do scale: just not in the way you’d wish. All they end up doing is hurting trust in the selling business—and does so at a time when we need to be doing more to build trust between people.
Even the smallest act of kindness can help meet our need for love. According to researchers, committing kindness over a seven-day period increases our sense of happiness. And, it matters not if it is offered to strangers, acquaintances, co-workers, or close friends—all have an equally positive effect.
There is a growing urgency to strengthen manager-employee interpersonal relationships, and for some organizations, a shift or addition of a CPO. You see, at a minimum, the volatility we are experiencing creates stress for individuals, poor working relationships, and decreased productivity. Left unchecked, psychological abuse, violence, and ruin ensue. Great leaders can manage and even avoid these worst-case scenarios by leading with love.