Articles

Delivering Service Excellence to Your Customers: 5 Steps

Article by Colleen Francis, October 2, 2022

When it comes to delivering service excellence to your customers, there are five actionable steps you can take today! There are two kinds of businesses in today’s marketplace. There are […]

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Building Organizational Confidence

Article by Colleen Francis, September 15, 2022

The ability to draw regularly from a deep well of confidence is a top predictor of successful performance. Experts know this and top-ranked salespeople do, too.

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Channel Stress for Peak Performance

Article by Maynard Brusman, September 11, 2022

As a leader, how do you channel stress? How do you use stress to your advantage? More than ever, it’s critical that we take care of our bodies and mind. After all, our success depends on being able to function in a healthy, productive manner.

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How to Be an Object of Interest

Article by Colleen Francis, September 6, 2022

…having something interesting to say about topics that matter to your audience. And implicit in that idea is how you must also create a welcoming environment that encourages meaningful discussions.

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Positivity in Sales: A Choice, Not a Feeling

Article by Colleen Francis, August 24, 2022

Positivity in Sales: Here Are 7 choices You Must Make Every Day

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Intangible Benefits Aren’t

Article by Colleen Francis, August 24, 2022

In business, all intangibles can be tangibles. And when you recast all your value this way, you accelerate the total ROI your customer can expect from you.

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Selling to New Leaders in Uncertain Times

Article by Colleen Francis, July 17, 2022

Uncertain times are opportunities. Especially with new leaders. Leverage your knowledge and insights—reinforced by the social-proof power of referrals, testimonials, and case studies.

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6 Ways to Handle Price Increases Like a Sales Pro

Article by Colleen Francis, June 20, 2022

Do like the sales pros: be more harm-reduction focused with your approach to managing price increases.

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Early Warning System: Retain More Accounts As You Grow

Article by Colleen Francis, June 20, 2022

Say goodbye to the wishing well approach to data collection and analysis: the health of your business and your sales team depends on you doing this.

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Your Unapplied Knowledge Is a Waste of Everything!

Article by Colleen Francis, June 1, 2022

A recent Gartner study offers two jarring insights. Up to 66% of salespeople say they pick up most of what they learn outside the classroom, and 70% of sales leaders feel low confidence in their ability to translate strategy into action.

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