Tag Archive: calm

Calm, Cool, and Collected: Communication in Conflict

Article by , June 1, 2022

How do you remain calm, cool, and collected when conflicts escalate? We’ve all been there: encountering someone in a fit of road rage; a neighbor upset about another neighbor’s transgression; dealing with a beloved toddler in the middle of a melt-down. Typically, we ignore such bad behavior, waiting for it to resolve itself. But, these may be prime opportunities to practice de-escalation techniques and communication skills.

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