Tag Archive: Customers

How Do You Interact with Your Customers and Prospects in Times of Crisis and Uncertainty?

Article by The Society for the Advancement of Consulting, April 6, 2020

Weiss Advice Issue: 200, April, 2020 I’ve long preached that not all customers are alike, and the customers themselves most certainly are not always right. (They often know what they […]

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Thriving Webinar: David Priemer

Article by The Society for the Advancement of Consulting, March 31, 2020

Thriving Through Ambiguity Webinar David Priemer: Connecting with Customers During Times of Crisis About the Speaker: David Priemer is widely recognized as a thought leader in the area of sales […]

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Why Southwest Customers Wouldn’t Buy a Bentley

Article by Lisa Anderson, August 22, 2019

After giving 10 speeches on pricing and profits to groups of CEOs, it is certainly top of mind. Yet, it should always be top of mind for executive teams. One […]

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Should I Move?

Article by Lisa Anderson, July 18, 2018

Our clients frequently call with questions such as: Should we renew our lease? Should we move to a lower cost area? Should we move to a lower cost state? What considerations […]

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People Rule

Article by Lisa Anderson, July 10, 2018

Why does Southwest Airlines outperform the competition by a long shot in employee turnover (7% vs. 25% industry average)? People! As our long-term readers know, we believe that people rule! […]

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