When an apology is in order, how do leaders in your organization apologize? We can’t help but notice when it goes poorly. Sometimes, it’s a matter of people (or a person) not ready or able to forgive. And that’s understandable, especially when there is no attempt at restorative justice. Other times, apologies go sideways when egos get in the way. At best, it falls short as a polished explanation; the apology is an attempt to justify the behavior. This often results in the erosion of trust. Great leaders—whether they are seasoned executives or untitled leaders—know how to humbly apologize.They understand that mistakes happen and that they are not infallible. Real leaders hold themselves accountable and make amends.
Why are some people promoted to positions that bring out the best in them, while their peers, who are equally talented, get left behind in positions that do not allow them to flourish? Are there secrets to a rewarding and satisfying career in the corporate world?
The challenges of 21st-century work—rapid innovation, unrelenting change and unprecedented uncertainty—have created a stress pandemic. Depending on your disposition, you may view the future as ripe for a spectacular explosion of creativity or poised on the brink of self-destruction. Either way, there’s no going back.
The way we live and work has changed dramatically the past year, upending our routines, our identities, and for many, our sense of security. The trauma of job insecurity, health insecurity, major intergenerational loss, and culture assaults leave us reeling and impact our productivity. Leaders are concerned about their employee’s well-being and safety.
The process of habits includes neurological cravings for the pleasure-inducing neurotransmitter dopamine, which motivate us to take action. However, motivation alone is not enough to help us change our behavior and create a habit.
To be sure, some behaviors make for good habits. This includes the behaviors you stopped doing, especially when distractions become habits. In today’s business world, this can make a big difference in your success.
As a leader, what role do you take in your own leadership development? If 2020 taught us anything, it was the importance of seeing the big picture without losing sight of the small details. This requires a tremendous skill in balancing priorities, energy, and focus. And while most great leaders can take pride in their ability to multi-task under stress, this year has really tested their abilities.
Work to cultivate greater feelings of kindness. Think of times when you felt a strong connection with someone—a meaningful conversation; a shared success or loss—and journal about the experience. This exercise will reinforce your sense of connection, and satisfy that human need to belong.