When an apology is in order, how do leaders in your organization apologize? We can’t help but notice when it goes poorly. Sometimes, it’s a matter of people (or a person) not ready or able to forgive. And that’s understandable, especially when there is no attempt at restorative justice. Other times, apologies go sideways when egos get in the way. At best, it falls short as a polished explanation; the apology is an attempt to justify the behavior. This often results in the erosion of trust. Great leaders—whether they are seasoned executives or untitled leaders—know how to humbly apologize.They understand that mistakes happen and that they are not infallible. Real leaders hold themselves accountable and make amends.
Thriving Through Ambiguity Webinar Janel Dyan: Leadership Styles in Times of Uncertainty About the Speaker: Janel Dyan is a sought after executive brand strategist, speaker and author of Story. Style. […]
The men and women in charge of our organizations are now faced with unchartered challenges: leading their organization through a global pandemic. In this time of crisis, most leaders are doing their best to step up and inspire people to do their best. And they’re doing a great job.
Innovation is not a choice. However, a lack of insight often results in a lack of innovation. Leader insights improve innovation. When insightful leaders recognize the need to change, they ensure their business is prepared to innovate, before it’s too late.
Leaders who are known for their insight identify fresh trends and actively prepare new products and services—before a need or problem is even identified. They instill an innovative mindset throughout their organization. Insightful leaders simultaneously improve efficiencies today, and prepare for the demands of tomorrow.
The art of listening is essential for mindful leaders. When we think we already know what someone is going to say, or hear something that contradicts what we think or feel, we often stop listening. We fail to acknowledge that we don’t know what we don’t know, and begin crafting a solution and response. In the process, we hold on to bias, beliefs, and pre-conceived notions.
Although the art of listening is frequently the difference between leadership success and failure, it is often taken for granted, and rarely taught in schools—at any level. We have an urgent need for leadership development in the art of listening.