Colleen Francis

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Create a healthy & productive work environment where everyone flourishes, including the bottom line. Services include: Leadership coaching, training & employee engagement programs.
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JH Hospitality Consulting

Toronto, Canada

Change Management, Coaching, Customer Sampling, Customer Service, Employee Sampling, Focus Groups, Leadership, Organization Development, Planning, Productivity, Speaking, Strategy, Training

After 25+ years in senior leadership positions at service-centric organizations such as Four Seasons, Ritz-Carlton and Mandarin-Oriental, JH Hospitality Consulting was created to help companies improve employee work environment. This is done through leadership coaching, training and a 7 step culture/engagement program, to name a few.

Author of the recently published book: "Cultivating Leadership"